Disclaimer: I HAVE NEVER SKIIED WITH MY YOUNG CHILDREN AT SUGAR.
All the resorts have a free ticket policy for children X and under (X usually ranges from 4 to 6), at that young age there is no identifacation available to verify the childs age. I have encountered various policies ranging from you ask for it you get it to you have to have the child present at the ticket window to receive the ticket which seem very reasonable. If you were to go so far as to ask my child what his or her age is after I have asked for a complimentary childs ticket (and I always ask for an "X and under ticket, that's free, right?") then you are in fact calling me a liar. I don't like to be called a liar, whether it's by a minimum wage laborer or the CEO. Sure if you let people get their ticket without any questioning you are going to give away a few undeserved freebies, but not very many and not enough to justify the harsh feelings that the aforementioned situation would create.
My $.02 on the subject.
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The messageboard is now in read-only mode and no new posts or topics can be created. We will leave the messageboard up for historical purposes, but you will not be able to make new posts or comment on existing ones.
We have started a Discord server and hope that you all will join us on there. Technology has changed over the years and maintaining the messageboard has become somewhat of a pain in the butt and Discord offers many features for users, the main one being a very polished mobile app.
We really hope you all will join us on Discord and think you will like the platform. Use the invite link below to join.
https://discord.gg/skisoutheast
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teledave
- Expert
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- Joined: Mon Apr 07, 2003 4:56 pm
- Contact:
Plans for 2015: To ski more than you
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Joel_Maners
- Beginner
- Posts: 141
- Joined: Wed Jan 05, 2005 12:13 am
- Contact:
teledave wrote:
If you were to go so far as to ask my child what his or her age is after I have asked for a complimentary childs ticket (and I always ask for an "X and under ticket, that's free, right?") then you are in fact calling me a liar.
I can tell you from personal experience that Sugar's management has absolutely no problem calling anyone a liar. I'm sure I'm not theonly one. This is a free country. These nuts can run their business anyway they wish. But I don't have to ski there either. I'm not going to send them any stupid letter of complaint. I'm just going to vote with my skis and take my business elsewhere.
If you were to go so far as to ask my child what his or her age is after I have asked for a complimentary childs ticket (and I always ask for an "X and under ticket, that's free, right?") then you are in fact calling me a liar.
I can tell you from personal experience that Sugar's management has absolutely no problem calling anyone a liar. I'm sure I'm not theonly one. This is a free country. These nuts can run their business anyway they wish. But I don't have to ski there either. I'm not going to send them any stupid letter of complaint. I'm just going to vote with my skis and take my business elsewhere.
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hnhbaxter
- Expert
- Posts: 3259
- Joined: Tue Oct 11, 2005 8:25 pm
- Tagline: Old School Hall Monitor
fastsk8r wrote:
Having spent 15 years of my life as New Car Service Manager for a high-line dealership, I have a unique perspective on customer service.
Damn, your skin must be made of kryptonite or something...talk about thankless customers...
Having spent 15 years of my life as New Car Service Manager for a high-line dealership, I have a unique perspective on customer service.
Damn, your skin must be made of kryptonite or something...talk about thankless customers...
If you want big air out of me, pull my finger
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jeffryc
- Expert
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- Joined: Thu Jan 05, 2006 3:03 pm
My son will be 3 on 2/25 (looks like I'll miss the SkiNC summit). He's very big for his age. We carry a copy of his birth certificate with us. My wife and I make a point of never lying about his age to save a buck because we don't want him to think that's the way to do things. Maybe I'm nieve, but I believe most folks are that way too. And for the few that aren't, it's better to not accuse them of lying. I'm with fastsk8r, if a business is that concerned with getting cheated, then come up with something other than age. In Atlanta, the local NFL team let's in all kids free that are shorter than the 33" turnstyle regardless of age. No arguments at the door, either they are or aren't and if they're close, they let em in. I like the report card idea too.
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hnhbaxter
- Expert
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- Joined: Tue Oct 11, 2005 8:25 pm
- Tagline: Old School Hall Monitor
Joel_Maners wrote:
...I'm not going to send them any stupid letter of complaint. I'm just going to vote with my skis and take my business elsewhere....
I prefer a combination of both. Voice the complaint in a respectful yet firm manner AND take my money elsewhere. Not only do they lose a customer but they can think about the cause. What sets me off is when I explain my problem and the management of the business just shrugs and hollers NEXT. They expect another customer to fill my void as if it is predestined that they will succeed. It might be a good lesson for some of the management at the above listed "resorts" (said very loosely) to take a look at Nelsap.org. Many a well intentioned resort has bit the dust and not just because of bad snow.
...I'm not going to send them any stupid letter of complaint. I'm just going to vote with my skis and take my business elsewhere....
I prefer a combination of both. Voice the complaint in a respectful yet firm manner AND take my money elsewhere. Not only do they lose a customer but they can think about the cause. What sets me off is when I explain my problem and the management of the business just shrugs and hollers NEXT. They expect another customer to fill my void as if it is predestined that they will succeed. It might be a good lesson for some of the management at the above listed "resorts" (said very loosely) to take a look at Nelsap.org. Many a well intentioned resort has bit the dust and not just because of bad snow.
If you want big air out of me, pull my finger
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admin
hnhbaxter wrote:
Damn, your skin must be made of kryptonite or something...talk about thankless customers...
Oh, I could tell you war stories... But I will tell you that I am the most unforgiving SOB in the world from those experiences.
I will never forget 13 months after I bought a new house my A/C took a dump. The installer told me the manufacturer was going to tell me to kiss their rear end. I found this attitude unacceptable.
My next move was to call the manufacturer. Well, the installer was right, they did try to tell me to kiss their rearend. I went straight up the chain of command. I finally wound up at the desk of the head of the CS dept. He made the fatal mistake of telling me about how it would be no different if an automobile were involved.
I asked him if he owned a new car to which he stated "yes". I then said to him, "how would you like it if the engine in your new car tossed a rod at 36,012 miles and the dealer told him to kiss their rear end?". Well, that was the cure-all, end-all for him. He realized he was being a bit of a horse's butt and relented. My A/C got fixed at no charge to me.
My number one complaint about people in business in general is that they expect one thing and do another. I hate hypocrits and will hand-grenade them at every opportunity. Why can't folks just treat people the way they want to be treated themselves????
Damn, your skin must be made of kryptonite or something...talk about thankless customers...
Oh, I could tell you war stories... But I will tell you that I am the most unforgiving SOB in the world from those experiences.
I will never forget 13 months after I bought a new house my A/C took a dump. The installer told me the manufacturer was going to tell me to kiss their rear end. I found this attitude unacceptable.
My next move was to call the manufacturer. Well, the installer was right, they did try to tell me to kiss their rearend. I went straight up the chain of command. I finally wound up at the desk of the head of the CS dept. He made the fatal mistake of telling me about how it would be no different if an automobile were involved.
I asked him if he owned a new car to which he stated "yes". I then said to him, "how would you like it if the engine in your new car tossed a rod at 36,012 miles and the dealer told him to kiss their rear end?". Well, that was the cure-all, end-all for him. He realized he was being a bit of a horse's butt and relented. My A/C got fixed at no charge to me.
My number one complaint about people in business in general is that they expect one thing and do another. I hate hypocrits and will hand-grenade them at every opportunity. Why can't folks just treat people the way they want to be treated themselves????